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...We Belief: A Positive Healing Environment for Patients and Staff,
...Our Mission Statement: To Create a Positive Environment
...Our Vision: To Develop |
The Medical Practice is the HEART of Healthcare! FOR MORE INFORMATION CONTACT: Maureen G Mulvaney 480-759-6251 Office 480-280-6776 Cell (Text) mgm@mgmsuperstar.com |
MGM’s Medical Practice Solutions
Medical Practices, like yours, who are ready to SUCCESSFULY Accelerate the Change Process hire Maureen G. Mulvaney, MGM. Our team of experts leads your Medical Practice to Positive, Productive and Profitable Outcomes. We teach employees ways to accept and embrace change by using a variety of innovative strategies and techniques. We show you ‘HOW TO’ gain employee commitment for organizational objectives through workplace learning and performance. After Employees experience our highly interactive change process, they become ENGAGED Active Team Members in creating a Positive Medical Practice that Drives Productivity and Increases Profitability. TEAM MEMBER ENGAGEMENT * Mission, Values, Vision, *Strategic Plans, and * We help place the right employee in the right job to Drive Positive, Productive and Profitable Performance.
We lead your employees through a process that helps employees change from “I understand where this medical practice is going” to “I BELIEVE in where our Medical Practice is going.” Our Success Recipe allows us to work together to create a customized set of ingredients that brings into focus the future you envision for your Medical Practice. Our Medical Practice Success Assessment helps you discover any skill-gaps within your organization. We then customize solutions for your practice that draws on our proprietary content to address and eliminate those gaps. This process is designed to get to the heart of what your Medical Practice NEEDS while Developing Custom Solutions for those specific needs. The entire process is Transformative.
Medical Practice Competency Areas:
EMPLOYEE TEAM ENGAGEMENT
Medical Practices and Healthcare Companies lose upward of $350 billion a year due to EMPLOYEE DIS-ENGAGEMENT. Your Medical Practice Does NOT have to be one of them! Disengaged employees and turnover greatly impact your medical practices’ productivity and profitability—YOUR BOTTOM LINE. *The research behind Employee Engagement-Selection, Training, Engagement * The Benefits of Having an Engaged Staff *Avoid the costly Mistakes that other Medical Practices Make *Specific recommendations for Individuals, Co-Workers, Managers, and Senior Management to understand the strengths and motivations of each team members *Put the ‘Right’ person in the ‘Right’ Job to create Top Performance *How to engage individual employees *How to move beyond engaging individual employees to creating a Positive, Productive and Profitable culture in which team members are fully engaged.
PATIENT-CENTERED CUSTOMER SERVICE
Healthcare professionals have often been a cynical lot scoffing at every new flavor-of-the-month heralded as the savior of healthcare. But this time--‘Patient-Centered Customer Service’ is different. Why? The Internet! Just as Toto pulled back the curtain in the Wizard of Oz to expose the 'Great Wizard' as merely an old Kansas ‘medicine show’ charlatan behind a screen—The Internet has pulled back the curtain, on healthcare, exposing the quality of care. Let's just say, it's NOT exactly what the patient expected or wants. In 2013—30% of hospital Medicare reimbursement will be determined on the patient’s experience. PATIENT-CENTERED CUSTOMER SERVICE IS A BIG DEAL -- Not just another flavor of the month. Our Patient-Centered Customer Service increases your Bottom Line—period! It's not ‘SMILE Training. Instead, out Patient-Centered Customer Service teaches: *How to invite patients to the party and give them a seat at the table. * How to involve patients in the planning, delivery and evaluation of healthcare where it really counts in terms of outcomes, patient adherence, cost reduction and less re-hospitalizations. * How to actively seek Patients’ opinions and listen and honor suggestions when possible (NO this is not about a suggestion box or survey). *How to treat Patients as the single most important member of the healthcare team. * How to teach the patient to contribute to the team’s success by becoming an active engaged participant in their health. * RESULTS-significant improvement in patient health status, adherence, engagement, level of utilization and better patient-provider experience.
LEADERSHIP DEVELOPMENT
The often quoted-- ‘Do As I Say, Not As I Do’—Doesn’t Work! People with whom you work will listen to your words then do exactly What YOU DO! To create a Positive, Productive and Profitable Practice, you must learn to LEAD. One of the tenants I learned from dissecting Top Performers in my Amazon Best Selling Book The Women's Millionaire Club is --Success Is Learned. You don’t come poppin’ out of your momma with the Success Leadership Gene—it is learned.
LEADERS: *Model, Model, Model –Lead by Example - adapt time-tested strategies and practices to improve your organization *Motivate and Inspire to Share the Vision-Define and Recognize the purpose of the leader’s vision to inspire dedication and commitment among employees *Engaging the TEAM –encourage creativity and innovations that supports consistent delivery of exceptional quality service and fosters a collaborative environment *Align with Values-Focus on values to build and fortify brand loyalty
Marketing Success Marketing: * Define and Locate Your Niche Market * Create Patient ‘Experiences’ that Bring ‘Em Back and Show them ways to Refer Others * Complacency Kills-Grow, Build, Expand and Improve-Refresh * Synergy between Front Office, Back Office, Billing, Providers, Nurses—everyone is part of the Marketing Team
EFFECTIVE COMMUNICATION & PRESENTATION SKILLS
Your bottom line is directly tied to the ability of your organization to communicate effectively with each other, with patients and with other organizations. Whether you need to communicate general day-to-day information or ‘big news’ about Major Changes in your Organization—Effective Communication is Key.
We examine the core ideas behind successful Communication and create a plan for successful communication in the many different situations that you’ll encounter in the workplace.
Effective Communication: *Assessing the Communication Skills of the Practice *Getting the Right Messages Across in the Right Way *Understand Your Audiences *Learn the 7 C’s of Communication-Clear, Concise, Concrete, Correct, Coherent, Complete and Courteous *Communicating the Benefits of your Services in a Simple, Clear Manner * Questioning Techniques-Asking the Questions Effectively to gain the right information *Making a Great First Impression |