MGM & Associates, INC.
16026 S. 36th St.
Phoenix, AZ 85048-7322
(480)759-6251 (800)485-0065 Fax (480)759-6257
email: mgm@mgmsuperstar.com

THE FAST FACTS

TYPES OF PRESENTATION:
· Keynote to Windup (Opening and Closing General Sessions)
· Training Sessions/ Workshops/ Concurrent Sessions
· Customized Seminars
· Spouse Programs/ Parenting Programs
· Audience Size: 5 to 5,000 Participants

SPEAKING EXPERIENCE:
20 PLUS YEARS AS A PROFESSIONAL SPEAKER
· Fortune 500 Companies
· Health Care Professionals
· Professional Associations
· Education Institutes-Elementary Schools to Universities
· Secretaries · Government Agencies
· Telecommunications
· Front line personnel to CEO's
.Network Marketing Companies

CHECK OUT Who Hires MGM-Client List

MULTI-FACETED:

· College Instructor
· Private Practice Therapist
· Public Relations Executive
· Radio Account Executive
· Special Education/ Elementary Education Teacher
· European Tour Guide
· Government Employee
· Author -The Stress Strategist & ANY KID CAN BE A SUPERSTAR

Co-Author-Chicken Soup for the Teachers Soul & Mission Possible

EDUCATION:

· Ed.M.-Counseling Psychology/Boston University
· BA-Dual major Special Education-Elementary Education/Troy State University
· Certified Speaking Professional, CSP

PRESENTATIONS - SPEECHES

M.G.M.'s topics are unique, practical and CUSTOMIZED TO YOUR ORGANIZATION. MGM blends the lastest researched information with personal anecdotes to provide an entertaining yet valuable learning experience. MGM's delivery is always fresh.

MGM is hilarious ... participants should be prepared to laugh while they learn !

All Titles can be a tailored for a KEYNOTE, Concurrent or All Day Presentation.

Call 800-485-0065 to ask MGM how she will CUSTOMIZE for your organization!

"TURBO CHARGE YOUR BUSINESS"

Turbo Charge means to BOOST to the most effective level to achieve TOP RESULTS! MGM helps TUBRO CHARGE your organization to Achieve the most POSITIVE, PRODUCTIVE AND $ PROFITABLE $ RESULTS to Drive your Business to #1, in the Marketplace!

Participants will learn a Systematic Way to:

Define and Support Attitudes that are POSITIVE
Develop Personal Skills that are PRODUCTIVE, &
Create Behaviors that sustain Long-Lasting PROFITABLE CHANGE!
Always Customized to your NEEDS!

A systematic approach to creating a Successful Workforce!

Hire MGM to create a SUCCESS CULTURE for your organization.

What are the Facts about Today's workforce?
Many organizations are wringing their hands in frustration exclaiming, "I can't find good employees." Most corporations, schools, and hospitals are frantically trying to find suitable employees that will help to make their organization SUCCESSFUL.

Today's workforce is experiencing difficulties. Our mature experienced workers are retiring or burning out. Our younger workers appear less equipped to handle the realities of the work environment. CNN reported that 1 out of every 5 teachers & nurses entering the work force quit within the first five years. It appears to be that way in most organizations. Scholastic reported that young people today are much more sophisticated and technologically savvy yet they are more emotionally needy. Some pyschologists related, "Our young people were raised with both parents in the work force so they developoed independence from being latch-key kids yet they weren't taught the basic life skills and strategies such as self esteem, persistence, faith, and follow-through that would create success in their lives."

Most people want to do a good job. They do not lack a desire to do a good job,
they lack the SUCCESS SKILLS and SUCCESS ATTITUDES to do a good job.
Your organization needs a systematic approach to develop the habits of success and Boost them to Top Productivity and Profitablity...Book MGM Now!

"ATTITUDE TECHNOLOGIES" Better known as..."HOW TO KEEP FROM GOING BONKERS"

Laugh while you learn to harness the energy of CHANGE with 'Attitude Technologies' (simple techniques and strategies) that reframe attitudes to improve productivity, job performance and create a fun-filled work environment.

Attitude Building for this Millennium. A Systematic Way to Change Attitudes to Change Behaviors.

View CHANGE as a Golden Opportunity to use new consumer patterns and economic conditions to your advantage.
Commercials set the Trends...stop watching TV and tune into Commercials...Enjoy the Ride.
Create a fun-filled Work Environment to attract and retain Super Star Employees using the secret to a happy, productive staff...the Performance Multiplier.
Stay Competitive...collaborate and cooperate.
Use Spaced Repetition to work less, play more, and still achieve greater productivity on the job and at home!
How to gain freedom from the negativity of co-workers, family members and work environment.
Saness training

MGM prepares your participants to view change as a positive force for innovation !

Customized to your conference theme or geared to your specific organizational challenges. You think up a theme...MGM will customize to it!

Examples of past customized presentations: Attitude Technologies to Create a Positive Work Environment, How to Keep From Going Bonkers in Nursing Today!, Attitude Technologies for the American Spirit, Attitude Technologies to help Reorganize the Last Reorganization, Attitude Technologies to Create a Brighter Future.

"I was amazed at MGM's ability to assimilate data into her performance from my presentation, from break time conversations with associates, and from her own observations of the activities in and around our conference. The way MGM wove those specifics into the fabric of her presentation was truly exceptional." -Ed Gray, Jr-Area Vice President -AT&T

"I've never laughed so hard and learned so much. Bring MGM back!" -SM Abernathy-CEO Abernathy & Company

"In a competitive marketplace, MGM's wonderful 'attitude technologies' provided us with new skills, showed us ways to succeed, and taught us how to laugh! MGM left behind a strong legacy while positioning our bank as an institution that really cares about its staff and community."- Nancy Carlisle-Corporate Director-Rhinebeck Saving Bank

"The cost of MGM's presentation was worth every single cent. In fact, I would gladly have paid more to get the excellent results you provided us. You exceeded my expectations by many miles." -TW Sykes, Director-Pricing & Estimating -McDonnell Douglas

"HOW TO KEEP THEM COMING BACK"

-Super StarCustomer Service

CONSIDER THIS:

"Where's the service" is the cry of the American customer. Research has shown that many industries exchanged quality service for fast and inexpensive products. Now is the time to bring back unsurpassed service to the custom

1.) ADAPTING TO CHANGE

*Overview of various industries and companies

*Technical Assistance Research Programs Inc. Studies

*MacDonald's Revolution

2.) CHAMPIONS OF CUSTOMER SERVICE

*Winning the Million Dollar Lottery

*Remembering Kindergarten

*Champions of Customer Service

3.) "MOMENTS OF TRUTH"

*Cycles of Service

*The MGM unScientific Study

*First contacts with the customer

*Relationship building involves everyone

4.) BECOMING Customer Service Super Stars

*Naive Listening

*Under Promise and Over Deliver

*Setting Standards of Service

*Making Customers #1

*Frontline Autonomy

"TEAM PLAY"	-Team Building
"BONKERS FREE CHANGE"	-Effective Change Management
"THE 3P SECRETARY"	- The Positive - Productive - Professional Secretary
"CUSTOMER SERVICE FOR KIDS"	-Extraordinary Customer Service for participants working with children and/ or students
"ANY KID CAN BE A SUPER STAR"	-Practical strategies for anyone working with children
"THE SECRET"	- INSPIRING KEYNOTE - Success Skills
	MGM is a CHARTER LICENSEE with the *Og Mandino Success System*! Click the Charter Licensee image to preview this NEW and Powerful Program!
HOW TO CREATE THE HABITS OF SUCCESS? Send your group to the SUCCESS UNIVERSITY! A systematic program based on Og Mandino's ten scrolls of priceless wisdom taken from his book The Greatest Salesman in the World. These Ten Scrolls represent the ultimate distillation and simplification of all success literature. Within the words of each Scroll, Og cleverly embedded the keys needed for mastery, the keys needed to unlock success. In the past, you would have spent hours reading and re-reading the Scrolls in an attempt to discover these keys. Today, with help from the latest in video and web technology, experiential training techniques, and unique memory devices, YOU will be able to quickly discover these keys as they are creatively and EASILY illuminated during the first reading. Valuable time and energy can then be spent on application!	In Og's words: The vast majority of us have absolutely no idea how to begin to make our dreams come true! Undoubtedly you already have all the tools necessary to create a magnificent life, but what good are they...if you don't know how to use them? And how can you build a life worth living without any plans or blueprints? Not once-neither in primary school nor junior high school nor high school, not even in the most hallowed halls of higher learning-were you ever instructed on the simple techniques of setting goals, of motivating yourself and others, of dealing with adversity, of eliminating self-defeating habits, of using time profitably, of practicing the power of choice, of developing self-confidence, of doing the things you are afraid to do, of generating enthusiasm at will, of organizing your life, of accumulating wealth, of getting people to give you what you want, of looking like a winner, of guiding your children, of handling stress, of counting your blessings...and so much more. That you have managed to survive at all is a tribute to your courage and faith. After years of being able to make a difference in organizations about the nation, MGM would like to bring her vast experience and systematic approach (designed by renowned experts in the learning systems field) to YOUR ORGANIZATION. Call for more details 800-485-0065.

For more information about booking MGM email: bookit@mgmsuperstar.com or call 800-485-0065

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